All of the excursions, tours and services booked with Excursion Mania are subject to rules and regulations laid by the Turkish Travel Agencies and the Consumer Protection Laws recently upgraded in order to meet the standards of European Union Consumer Rights Legislation.
Payments
As far as payments are concerned, we charge for our services online. Payments made online or upon arrival are inclusive of VAT.
Deposit payment
Some specific tours and package bookings with more than one excursions are subject to deposit payment due to the demand of the tour suppliers. According to the type of the tour 10% – 20% – 30% – 40% OR 50% down payments can be required online. Upon on the payment, an e-ticket will be send to the customer showing the payment details made by our guests.
Alterations of booked tours
We always try our best to meet our client’s needs and expectations, and that is why we have tried to portray the tours and services on our website as faithfully as possible. However, due to some unavoidable circumstances, Excursion Mania holds the right to alter some content or all of the programs without any prior notice.
Refund on cancellations made by us
In case of tour cancellation made by Excursion Mania, we are liable to refund the actual tour prices that you have already paid for and nothing more than that.
Refund on cancellations made by you
For cancellations requested by you prior to 7 days of the tour date, you will receive a full refund.
For cancellations requested 3 day before the tour date, you get a half-refund.
For cancellation requests made on the day of the tour or 2 days before the tour date, we regret to inform you that no refund will be available as the notice is too short.
Altering the bookings by you
If you want to change your tour date or replace the booked tour with some other available one, you must inform us at least 2 day prior to the actual tour date. We will do our best to help you with an alternate tour, and we won’t charge anything for this service.
Passports and visas
If you have booked a tour to Greece from Turkey, it is mandatory that you have a valid passport with you. The EU citizens don’t need visas for these kind of excursions and tours.
Complaints
We always aim to please our clients and if you have any complaints about any particular tour, you can address to one of our crew members traveling with you, or email us, and we will make sure to get back to you as soon as possible.
However, if an issue arises and it cannot be resolved amicably, then the issue escalates to the jurisdiction of laws of the governing country in which the actual tours take place. By opting to book the services of Hektor LTD. CO. it is understood that you will abide by the prevailing laws and regulations under the jurisdiction of the governing country in which the tour in question is conducted.
Find out more about our travel agency
Frequently Asked Questions about our excursions
More information about online ticketing system
More information about pricing policy of ours